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Everyone knows that “business hates uncertainty.” It poses clear threats to business, but offers significant opportunities as well.

If we understand the causes of uncertainty, we can eliminate or minimize threats and capture or maximize opportunities. In my experience I’ve discovered ten things we need to know if we are to thrive in this increasingly uncertain world:

  1. Know your goals. When times are uncertain, you need to know where you’re heading. This includes strategic vision as well as tactical objectives, both long-term and short-term. Make sure your goals are consistent and align them to focus your efforts on what matters.
  2. Know your market. Don’t assume you know what your customers might want – instead, find out proactively. Market intelligence is vital in identifying trends and opportunities that you can exploit. Reducing market uncertainty prevents wasted effort and optimizes effectiveness.
  3. Know your business. Review your processes, products, and people to identify and focus on the winners. Maximize return-on-investment (ROI) by increasing efficiency.
  4. Know your environment. Be sure you understand the world in which you operate, including political, economic, social, technical, regulatory, and legal factors that might affect you. Conduct an environmental scan to identify and challenge constraints.
  5. Know yourself. Assess your organizational culture and attitudes, identify your strengths and weaknesses, and determine your risk appetite and thresholds. These have a significant influence on how you respond to uncertainty.
  6. Know your friends. Create and strengthen partnerships with stakeholders who can provide support and stability in uncertain times, especially with your supply chain and key contractors.
  7. Know your competition. Understanding the goals and strategies of competitors keeps you focused on your own business. Seek to respond rather than react, setting the pace of competition and keeping one step ahead.
  8. Know your options. Uncertainty always creates alternatives. Conduct a strategic opportunity review to identify possible ways ahead, then select your preferred route, and develop fall-back and contingency plans to keep you on track.
  9. Know what you know. Perform a knowledge audit to define the intellectual capital in the organization, ensuring that lessons are identified and learned from previous experience to reduce the effect of uncertainty on future operations.
  10. Know what you don’t know. Scope the uncertainty to define areas of maximum risk, then assess and prioritize both threats and opportunities, taking proactive steps to minimize the downside and maximize upside exposure. Develop a risk-aware culture from boardroom to shop floor, allowing the right risks to be taken intelligently and safely.

By exploring and understanding these ten areas of knowledge, we can find our way safely through this world of uncertainty, and learn how to both survive and thrive.

© 2017, David Hillson, The Risk Doctor

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Topics: contract /commercial management, contracting excellence, risk management

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