.png)
Service Level Agreements (SLAs) are about driving good outcomes and good behaviors, not making money. But when improperly processed, SLAs will lead to bad outcomes! So this begs the question: is it ethical to insist on the letter of the contract, even if the spirit of the contract may conflict with it? Put another way, should we insist on penalizing non-performance when the mutual outcome should be improved performance? Be sure to check-out our new Business Ethics Program at Business Ethics (worldcc.com).
MENU- Membership
- Training
- Training & Certification Overview
- Contract & Commercial Management (CCM) Certification Program
- MSc / LLM in Commercial and Contract Management
- Supplier Relationship Management (SRM) Certification Program
- Fundamentals of Contract & Commercial Management
- Negotiation Master Class
- Certification Programs in the Classroom
- Bespoke Training
- Certification Renewal and Continuing Professional Development (CPD)
- Events
- Advisory
- Research
- Awards
- Resources
- About
