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Bruce Everett, Regional CEO, World Commerce & Contracting, Asia Pacific Region (APAC)

Recent Posts

Service Level Agreements (SLAs) are about driving good outcomes and good behaviors, not making money. But when improperly processed, SLAs will lead to bad outcomes! So this begs the question: is it ethical to insist on the letter of the contract, even if the spirit of the contract may conflict with it? Put another way, should we insist on penalizing non-performance when the mutual outcome should be improved performance? Be sure to check-out our new Business Ethics Program at Business Ethics (


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We entered 2020 with our IACCM theme 2020 Time for a Connected Vision: Purpose and Relationships in an era of Servitization that seems to have morphed into the era of COVID-19.


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The 2019 International Civil Service Effectiveness (InCiSE) Index has been published today by the Blavatnik School of Government at the University of Oxford. The index aims to help countries determine how their central civil services are performing and to learn from each other. The full story is at and it makes fascinating reading.

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In April 2017, the Association of Consulting Architects prepared an Industry Discussion Paper on Procuring Architectural Services.1 This paper sends a clear warning that all buildings should be designed to fit their intended purpose.  “They should be efficient to build, maintain and operate, and should have a positive impact on the communities they serve”.  

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