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Kayleigh Kuptz - Co-Founder and COO of Deployed & Sophie Parslow - Conversational Design Lead at Deployed & PhD Candidate in Conversation Analysis at Loughborough University

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Few realize that Statements of Work (SoWs) annually transact £680bn ($893bn US dollars) of non-permanent work in professional services. Not only is this trend increasing by 16% every year, COVID-19 is responsible for an additional and accelerated increase (see IPSE).1 It is therefore critical that we fix what’s wrong with SoWs, and from what we’re learning now, you probably agree.

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